Winees Security Camera Outdoor 2K Wi-Fi Spotlight Cam 360° Auto Tracking Home Surveillance Camera, Human/Pet/Vehicle/Package AI, Color Night Vision, Compatible with Alexa

FAQ

1.If the default adding camera operation fails

- Make sure your wireless router has the Internet access, and the Wi-Fi signal at the location where you install the camera is good.

- Make sure the camera is plugged in and the status LED is on or flashing

- Reset the camera if the LED is NOT flashing green. Then follow the App to add it.

- Make sure the camera is not added to other user’s account. If it is, the owner of the camera has to unbind it first.

- When this step is done, the camera should be added to your account.

2.If the Micro SD card is not detected by the camera

- Make sure the card is good and format it again in the FAT-32 format.

3.How to do the forced reset?

- If you cannot reset the camera from the setting page, please hold the reset button in the pin hole with the reset pin for 3 seconds and release. The camera will play a voice prompt” Restoring factory settings”.